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| HOW TO MAKE A COMPLAINT |
If your complaint is about the service or advice you have received from your solicitor, you should complain directly to the solicitor in question or to the company that they work for.
If you have a complaint about us:
Please make your complaint:
- in writing
- by phone
- by email
- in person
When you make a complaint, please tell us:
- what has gone wrong
- when it happened
- who you dealt with
- how you would like it settled
How we will handle your complaint:
- tell you the name of the person handling your complaint and how to contact them
- look thoroughly into your complaint
- resolve your complaint within 28 days – we will let you know if there is likely to be a delay, explain why and tell you when we expect to resolve it
- tell you who to contact if you are still unhappy
If we find that your complaint is justifiable, we will apologise, explain what went wrong and what we will do in the future to prevent it from happening again.
We respect your right to confidentiality and will not treat you any differently for complaining. |
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