1.

Information Gathering: We’ll complete an ‘information gathering’ with you, to identify your potential PPI claim and which of those you would like to pursue. As part of information gathering we’ll ask you to fill out 3 separate forms which will give us the authority to obtain copies of the original agreements and a Subject Access Request from your lender/provider. We will also need you to fill out a simple questionnaire.

2.

Audit and Assessment: Once copies of the original agreements have been obtained, we complete an assessment , which will confirm any potential claims and the grounds for which the claim will be pursued.

3.

Challenge: We will send a professionally written letter setting out the reasons why the Payment Protection was mis-sold to you. Your lender will research the claim and will either contest it, turn the claim down or accept it in full. If we do not receive a satisfactory outcome from the lender we will take the case to the Financial Ombudsman. (If we feel it is strong enough to succeed-89% of the claims that go to the Ombudsman succeed). This of course is at no extra cost to the client. 

 

4.

Settlement: Reclaiming interest on the insurance payments paid and added to the loan and any other claim that can be justified.

5.

Time it takes claims to finalise: Most claims take 2 -4 months to settle, some complicated cases may take longer (Claims that go to the Financial Ombudsman will take 9 months). 

 

6.

Compensation: Once we have negotiated an appropriate settlement for a successful claim, you receive your compensation.